Privacy Policy

A. General

We, Shikkha (Pvt.) Ltd., a company registered in Bangladesh in accordance with the Bangladeshi Companies Act (Act XVIII), of 1994 (hereinafter referred to as "Company" or "Shikkha.xyz"), with the incorporation number C-179893/ 2022, are dedicated to protecting your privacy in connection with the protection of your personal information. This policy, as well as any other rules, policies, or guidelines published on the platform that are applicable to you, will govern how the services are provided to you.

By using Shikkha.xyz's platform and services, you agree to the collection, use, disclosure, sharing, and storage of your personal information as described in this policy, the terms of service, and any other rules, policies, or guidelines published on the platform. Shikkha.xyz disclaims all liability for any personal information that you inadvertently submit to the platform prior to reading this policy. If you disagree with how your personal information is collected, stored, or used, you may access, modify, and/or delete your personal information in accordance with this policy.
Here are some key points to remember:

• Shikkha.xyz may collect, use, disclose, share, and store your personal information for a variety of purposes, including to provide you with the platform and services, to improve the platform and services, to comply with legal requirements, and to protect the rights and property of Shikkha.xyz and its users.
• You have the right to access, modify, and/or delete your personal information. You can do this by contacting Shikkha.xyz customer support.
• Shikkha.xyz will take reasonable steps to protect your personal information from unauthorized access, use, disclosure, and modification.
• If you have any questions or concerns about Shikkha.xyz's privacy policy, please contact Shikkha.xyz customer support.

If any of the information that you have provided or uploaded on the Platform is found to be in violation of the Platform Terms, Shikkha.xyz may be compelled to delete such information after advising you of the violation and, if necessary, may also be required to revoke your access to the Platform. Please do not hesitate to get in touch with us at supp[email protected] if you have any inquiries regarding this Policy.

B. Controllers

Shikkha.xyz is the entity in charge of controlling the use of any personally identifiable information that it gathers and processes in connection with the provision of services on the Platform and the usage of the Platform itself. In connection with such uses, the types of personally identifiable information that we collect are described in more detail below.

C. Personal Information

"Personal Information" refers to any information that can be used to identify a User, such as their first and last name, identification number, email address, age, gender, location, photograph, and/or phone number, which may be submitted during the registration process or at any point afterward on the Platform. We ask that you refrain from providing Shikkha.xyz with any personally identifiable information until we directly ask for it. If you supply Shikkha.xyz with any personally identifiable information without our having first specifically requested that you do so, then we will have no responsibility or liability in regard to the personally identifiable information that you have submitted to us.

D. Information We Collect

We collect information about you only when we have a purpose for doing so, such as to provide our Services on the Platform, to communicate with you, or to improve our Services. This data is gathered from the following sources: Information we collect from You:
Basic account information:
In order to access certain Platform features, you must establish an account and register with us. In addition to a username and phone/mobile number, we may request essential information such as your name, email address, state of residence, and password.

Information you choose to provide:
When you create your profile on the Platform, you can include a profile photo, the name of your current educational institution, and your current grade. If you want to update your profile image, we expressly ask for your device's camera permission. This is not required. This data is not accessible to anyone on or off the Platform.

Information when you communicate with us:
If you email us with a question or a request for assistance, we will keep that correspondence and your email address for future use. If you have given us your phone number or mobile number as part of your communication, whether in writing (including emails), over the phone, or in another way, we will also keep that information. We shall keep track of the pages you visit on our platform when you do so in order to compile statistics that we may use to enhance the platform and the services. We may keep a record of your communications with us when you use forms, e-forms, emails, phone calls, or other methods (including any call recordings or emails, if any), subject to applicable law. You may also give us your Personal Information or other information when you respond to surveys, participate in competitions, tests, events, webinars, etc., hosted by Shikkha.xyz, either on the Platform or elsewhere, or when you otherwise communicate with us. We specifically request your device's camera access when you use our premium doubt-solving tool so that you can send us any connected images.

Information related to location:
You can also choose to provide location-related information, such as access to GPS, which will allow us, with your permission, to offer personalized offerings for particular services where location data is relevant and/or applicable, such as informing you whether services on the Platform that you have expressed interest in may be accessed at or near your location.
Information we collect automatically:
Device and Log information:
Information about your device and access logs are collected when you use our Platform. This information includes the type of browser you are using, your IP address, any unique device identifiers, the language you prefer, the website you were referred from, the date and time you accessed our Platform, your operating system, and any information about your mobile network. When you use our platform, such as when you create or modify your account information there, we record log information.

Information about usage:
We keep track of how you use our platform. Along with information about your Supported Device (such as its screen size, cellular network name, and manufacturer), we also gather data about how you use our Platform (such as page views, support document searches, features that are enabled for your account, and interactions with other aspects of our Services). We utilize this information to deliver our platform to you, get an understanding of how users interact with it so that we may improve it, and comprehend User retention and make predictions about it.

Location information:
Using your Internet Protocol (IP) address, we may be able to pinpoint the general location of your Supported Device. This data may be gathered and used by us to estimate the number of visitors coming from particular regions or to enhance the platform services.

Information gathered through the use of cookies and other technologies:
We may use cookies and other similar technologies to gather information about you. A website may store a string of data known as a cookie on a visitor's computer, which the visitor's browser then sends back to the website each time the visitor accesses the website.
Information we collect from other sources:
In accordance with the law, we may obtain information about you from other sources throughout the course of their services to us or from publicly accessible sources, which we may combine with information we already have about you. If you connect to the Services through a social media site or use the Google sign-in, for instance, we might get information about you from those platforms.

E. Basis of Collection and Processing of Your Personal Information

Basis for Collection: Depending on the type of Personal Information and the reasons for which it is processed, we collect and use your Personal Information in accordance with the following legal guidelines:Consent:In some occasions, we need your permission to process your personal information. Your consent is requested at the time your personal information is collected, and processing will take place where consent is obtained, if we need it in order to collect and use specific personal information in accordance with the applicable data protection laws.
Compliance with a legal requirement: We may process your personal information if doing so is essential for us to meet a legal requirement.
Processing of your Personal Information:We may use one or more of the following legal bases to handle your personal data in connection with any of the goals and uses specified in this policy, because:

• It's required for us to fulfill the Services you've requested, follow your instructions, or fulfill other agreements we have with you
• To uphold our legal duties and to document our compliance procedures
• The processing is required by our or another party's legitimate interests, as long as those interests do not conflict with yours or another party's fundamental rights and freedoms
• Due to your decision to publish or exhibit your personal information on a platform's public space, such a comment section
• Due to the need to safeguard your important interests because it is required in the interest of the public; or
• Because we have your express permission to process your personal information in a certain way.

Other than what is stated in this Policy, we do not use personal information for any automated decisions that could alter or create profiles.
You have the right to revoke your permission to the processing of your personal information at any time in line with this Policy, which applies only in situations in which the processing of your personal information is based on your consent. Please be aware that in the event that the withdrawal of permission results in us being unable to continue providing our Services to you, we reserve the right to either withdraw or halt providing our Services to you following the withdrawal of your consent. You have the ability to withdraw consent at any time by contacting us with a written request to the contact details listed in the 'Grievances' section below. It is possible that you will be informed of the implications of withdrawing your consent once your request to do so has been received and processed. Your request to withdraw will be handled once you have confirmed that you agree to the terms outlined above.

F. How we Use and Share the Information Collected

We use/process your information in the following manner:

To provide Services on our Platform:The information we gather is utilized to enable your access to the Platform and its Services. This includes activities such as creating and managing your account, delivering customer support, completing purchases made on the Platform, verifying user details, and resolving any Platform-related concerns. The legal basis for processing this information is either your consent or, when applicable, our legitimate interests in effectively administering the Platform and/or fulfilling contractual obligations between you and us.To improve and modify our Platform and Services:We use your information to improve and customize our Platform and Services, such as delivering automatic upgrades to newer versions of our Platform and developing new features based on Platform usage statistics. Furthermore, we use your information to prevent, detect, and investigate criminal activity, fraud, misuse of or damage to our Platform or network, and other threats and violations to Shikkha.xyz's or a third party's rights and property, or the safety of Shikkha.xyz, its users, or others. Consent or, where applicable, our legitimate interests in the correct administration of our Platform and/or the fulfillment of a contract between you and us serve as the legal basis for this processing.To promote our Platform and connect with You:We'll use your information to create a more specialized marketing campaign for our Platform, to get in touch with you about promotions, new goods and services, or even to ask for your comments on the Platform. The execution of a contract between you and us, along with your consent or, where appropriate, our legitimate interests in the efficient management of our Platform, serve as the legal foundation for this processing.For the purpose of establishing, exercising, or defending legal claims:We reserve the right to process any Personal Information indicated in this Policy when doing so is required for the purpose of establishing, exercising, or defending legal claims, whether in a court of law, an administrative action, or any other procedure. Our legitimate interest in the protection and assertion of our legal rights, your legal rights, and the legal rights of others serves as the legal basis for this processing. Obtaining your consent for this processing is not mandatory.For the purpose of establishing, exercising, or defending legal claims:In order to manage risk and get professional advice, we reserve the right to process any of the personally identifiable information listed in this Policy. Our legitimate interest in the appropriate protection of our company and Platform serves as the foundation for this processing in the eyes of the law.For the purpose of establishing, exercising, or defending legal claims:We may use your information for additional purposes if we have your consent or if you request us to do so.To Better Understand Our Users:
In order to better understand how the Services might be improved, we may use the information that we have gathered to assess which parts of the Services are accessed the most frequently. We only use the methods outlined below to distribute the data we've acquired in accordance with the terms of this Policy. For no monetary or other valuable consideration, we do not sell or otherwise reveal the Personal Information we gather about you. Furthermore, any information obtained from you will only be used with your permission and on a need-to-know basis by authorized representatives of Shikkha.xyz. If there is any information that is used or disclosed without authorization, or if you complain as described in the "Grievances" section below, we will look into your complaint and take the necessary legal action.Third-party vendors/service providers, such as integrated services on the Platform:We might disclose information about you to third-party vendors or service providers (such as consultants, payment processors, and other service providers and integrated services) who require the information to support us or you, or to perform services for you on our behalf directly or via the Platform. Customer assistance, business and sales analysis, website functionality support, payment processing support, contest, survey, and other feature support are a few of the services that may be provided. These third-party suppliers are required to process and use the information in line with this Privacy Policy and are prohibited from using the information for any reason other than what it was intended for.Legal Disclosures:In response to a court order or another official request, we might release information about you. Without limiting the aforementioned, we reserve the right to release such information where we sincerely believe that it is required to:

• Obey all judicial orders, government and law enforcement requests, and applicable laws, rules, and regulations.
• The safety of Shikkha.xyz, our users, our employees, or others; or to uphold and defend the rights and property of Shikkha.xyz or a third party.
• In order to enforce our Terms and Conditions, other agreements, and policies, as well as to stop criminal behavior, fraud, and unauthorized use of our platform, these actions must be taken.
• We will make an effort to notify you in advance before responding to such a request, to the degree that is allowed by law.

Business transfers:User information would probably be one of the assets that is transferred or acquired by a third party in the event that Shikkha.xyz undergoes any merger, acquisition, or sale of company assets, in part or in full, with another company, or in the unlikely event that Shikkha.xyz goes out of business or enters bankruptcy. If any of these things happened, this Privacy Policy would still apply to your information, and the person who receives it could still use it—but only in accordance with this Privacy Policy.Partners in Advertising and Analytics:Through cookies and other similar technologies, we may share usage information with third-party advertisers, ad networks, and analytics providers.
We may share and disclose information with your permission or on your instruction.
We might share your information for purposes not covered by this policy, but before we do so or release information at your request, we'll get your permission first.

G. How long your information will be kept on file

Most of the time, when you delete any of your submitted information or your account on the Platform, the same information is also wiped from our systems. However, in some circumstances, we may keep your information for as long as required to fulfill the above- mentioned reasons, including when doing business or to comply with legal obligations.
Furthermore, kindly take note that we might not be able to remove all communications or images, files, or other documents that you publicly post on the Platform (such as comments, feedback, etc.); however, we will anonymize your Personal Information so that it can no longer be used to identify you personally in connection with such information. We will never share aggregated or de-identified data in a way that could be used to identify you specifically.
Note: You may use the options offered within the Platform to exercise any of your rights to view, change, and/or delete any and all information that has been saved about you (as detailed in the section below titled "Your Rights"). If you have any questions, you can always email us at [email protected].

H. Your Choices

Limit the information you provide us:You always have the choice as to the information you give us, and you can change or remove your information at any time. Please be aware, however, that if you don't have all of the necessary information, you might not be able to access the Platform or any of its features at all.Limit the communications from us that you receive:Additionally, you will have the choice of what kind of communication from us you want to get as well as if you want to receive it at all. However, you might not be able to limit some communications if they are necessary for security or legal reasons, such as updates to different legal agreements.Reject cookies and other similar technologies:If your web browser's default settings are set to "accept cookies," you always have the option to modify them. You may also delete cookies from your browser. Please be aware, though, that if you reject, delete, or disable cookies, you may not be able to use all of the Platform's Services.

I. Information Security

Depending on your browser or supported device, we use Transport Layer Security (TLS) or Secure Sockets Layer (SSL) software to protect the security of your information while it is being transmitted. This software encrypts the data you enter and helps us keep your information secure as required by applicable laws.

When it comes to the gathering, storing, and disclosure of Personal Information (including Sensitive Personal Information), we maintain electronic and procedural protections. Because of our security measures, we occasionally might ask for identification documentation before we give you access to Personal Information that belongs to you.

We cannot, however, guarantee that the security offered by such system(s) is/are absolute or that your information will not be accessed, disclosed, or destroyed in the case of a breach of any of our security measures because no form or method of data storage or transmission system is completely safe.

It is crucial for you to safeguard your account against unauthorized access to, use of, and access to your computer. If you have any reason to suspect that anyone else knows your password, or if the password is currently being used in an unauthorized manner or is likely to be used in an unauthorized manner, you must immediately change your password or notify us so that we can work with you to stop or prevent such unauthorized access. When you're finished using a shared computer, remember to sign off.

J. Promotional Communications

You can always choose not to receive any or all of our promotional emails by clicking the unsubscribe link in any email we send you or by sending an email to [email protected].

We reserve the right to send you transactional messages, such as service announcements, administrative and legal notices, and information about your account, even if you choose not to receive promotional emails from us in the future. You can deactivate your account using the feature offered within the Platform or by sending us an email at [email protected] if you no longer wish to use our Platform or receive any messages from us (apart from those required by law).

The advertisements that appear on our websites may occasionally be served directly to your browser by advertisers or advertising agencies acting on their behalf. When this occurs, Your IP address is immediately sent to them. They might also use cookies to tailor the content of their adverts and gauge how effective their ads are. The information practices of these advertisers and third-party websites are not covered by our Policy because we do not have access to or control over cookies or any other features that they may use. To learn more about their privacy policies, kindly get in touch with them directly.

Please be aware that unsubscribing from promotional email communications will not stop us from communicating with you in the future. You might need to update your information or adjust your preferences directly with the third party if we have previously shared your information with them (as described in this Policy) before you did.

Without your permission, we never sell your personal information to third parties or use your name or the name of your business in marketing statements.

K. Interest-Based Ads

Shikkha.xyz may use information you give us when you engage with our Platform and Services to display interest-based advertising on unaffiliated websites. You are shown interest-based ads, also known as personalized or targeted ads, based on information from actions like signing up for our Platform or visiting websites containing Shikkha.xyz content or ads. No Personal Information is given to advertisers or independent third-party websites that run our interest- based adverts. However, advertisers and other third parties (such as the ad networks, ad- serving businesses, and other service providers they may utilize) might believe that users who engage with or click on a personalized advertisement or piece of content belong to the target audience for that advertisement or piece of content. Additionally, some third parties may give us information about you from offline and online sources (such as demographic data or the websites where you have seen advertisements) that we can use to deliver more pertinent and helpful advertising to you.

The advertisements that appear on our websites are occasionally served straight to your browser by advertisers or advertising agencies acting on their behalf. Your IP address is automatically transmitted to them when this occurs. They might also personalize the content of their adverts and use cookies to gauge how effective their ads are. The information practices of these advertisers and third-party websites are not covered by our Policy because we do not have access to or control over cookies or any other features that they may use. To learn more about their privacy policies, kindly get in touch with them directly.

L. Modification to Privacy Policy

Our business is always evolving, and occasionally our Policy may also change. Unless you have told us otherwise, we may from time to time send you emails that serve as reminders of our notices and conditions. However, we advise you to check our Platform periodically to view the most recent updates. Unless otherwise specified, all information we have on you and your account is subject to our current Policy. However, we will stick to our word and won't significantly alter our rules and procedures without your permission so that customer information obtained in the past is less protected.

M. Privacy Grievances

If you have any questions about this Policy, wish to exercise any of your rights, are concerned about the privacy of your data, or have any privacy-related complaints regarding the Platform, please send an email to [email protected] or give us a call at 09612006666 to register your complaint.